Skip to content

FAQs

Shipping

Do you ship internationally?

  • Yes we do.

How do I track my package(s)?

  • Send us an email to info@thegiftedpanda.co.uk and we can request an update for you.

How long does it take for an order to arrive?

  • This depends on the ordered item - most of our items are printed/manufactured on demand by us or a supplier from across the world.
  • Items usually ship out within 2-5 business days.
  • Some items can be delivered in just a couple days, some can take up to 4 weeks.

I ordered 2 (or more) items and only 1 has arrived so far?

  • Due to most items being made to order, and possibly coming direct from our location, or from a warehouse elsewhere in the world, they may occasionally be sent separately. 
  • If you have one item arrive before another, do not panic - the other is still on it's way to you.

 

Product Related Items

How do I exchange for a different size?

  • If your new apparel does not fit and you would like to exchange it for a different size please do the following:
  • Make sure it isn't worn or washed (other than trying it on)
  • Include the details of the size you would like sent back to you
  • You have 30 days to exchange your item
  • Please note: The customer pays the return shipping. If you have any questions about your exchange please email info@thegiftedpanda.co.uk

What do I do if I received the wrong item or it is defective?

  • Firstly, we are truly sorry about this. We are human and may make the odd mistake. Please contact us within calendar days of the item arriving by emailing info@thegiftedpanda.co.uk
  • We will take care of everything including the shipping cost to get the original item back to us, and sending you out the correct item.

 

Contact

Can I phone you?

  • In order to keep our costs down & give great prices compared to many other websites, we do not currently have a contact centre or number you can get us on.
  • You can always email us on info@thegiftedpanda.co.uk where you will get a friendly, human response.

 

Bulk/Trade Orders

Do you accept bulk or trade orders?

  • Yes we do - please contact us with the item(s) and quantity you would like, and we can get back to you with a great price.

 

Still have questions?

Not found the answer yo your questions yet? Then please email info@thegiftedpanda.co.uk and we will get back in touch as soon as we can with an answer.